What is Text Messaging ?
A.) The Short Message Service (SMS), often called text messaging, is a means of sending short messages to and from mobile phones. The term SMS is frequently used in a non-technical sense to refer to the text messages themselves
How do my customers sign up ?
A.) We provide you vast array of marketing material and 3 ways for your customers to get on your list:
By texting from their phone your keyword to our short code of 83361
By your website, you get our web widget that allows customers to get on board directly on your site or My Space page.
Manual entry - Our manual entry system allows you to add customers that have verified they wish to be on your VIP list. Certain criteria must be met to use this methos.
Are My Customers Charged ?
A.) Excellent question and one that many tend to forget. Over 95% of all the phone plans currently in place have a text plan included. Your customers are NOT charged to use your service, however, if they do not have a text plan then regular text messaging fees may apply. These fees range from .03 to .10 each.
How Long are our Contracts ?
A.) Every situation is based on the customers needs. Most of our customers are on a month to month basis. Better rates are establish with slightly longer contracts.
Do you take care of Updates ?
A.) YES, we include in our plan that we take care of the updates for you. We want you to concentrate on building your list. We will make sure your bands and specials are kept up-to-date.
What is A Keyword ?
A.) A keyword in the simplest terms is the the "word" that you are texting to the number. For example, text contest to 83361, contest is the keyword and 83361 is the short code.
What is A Short code ?
A.) A "short code" is a 4 or 5 digit phone number that is used especially for cell phone services. By sending a special "keyword" to a "short code" you can get SMS subscriptions, ringtones, wallpapers and games for your mobile phone. In this case it's being used to provide your customers valuable information about your place and communicate your specials and VIP offers.
Can I send Bulk Messages ?
A.) Through our system YES YOU CAN, however BE CAREFUL, many companies offer systems to send out messages to cell phones. You want to be very cautious in dealing with companies within the mobile marketing industry. First the company is required to have a short code to send commercial messages within the US. Our short code is 83361 and we have a few others. FInes for sending text messages unsolicited have been known to be as high as $1100.00 per text.
The FCC’s CAN-SPAM Rules
The FCC’s ban on sending unwanted e-mail messages to wireless devices applies to all “commercial messages.” The CAN-SPAM Act defines commercial messages as those for which the primary purpose is to advertise or promote a commercial product or service. The FCC’s ban does not cover “transactional or relationship” messages, or notices to facilitate a transaction you have already agreed to. These messages would include statements about an existing account or warranty information about a product you’ve purchased. The FCC’s ban also does not cover non-commercial messages, such as messages about candidates for public office.
The FCC’s ban covers messages sent to cell phones and pagers, if the message uses an Internet address that includes an Internet domain name (usually the part of the address after the individual or electronic mailbox name and the “@” symbol). The FCC’s ban does not cover “short messages,” typically sent from one mobile phone to another, that do not use an Internet address. Also, the FCC’s ban does not cover e-mail messages that you have forwarded from your computer to your wireless device (but the FTC’s rules may restrict such messages).
We strive to post the most asked questions about text messaging and the services offered, however, many times you may have a question that has not been answered. Please feel free to let us know if there is a questions that has not been in included in our Text101 section...